As an Organizational Leader you cannot underestimate the power of ongoing, informative communication. Once positions are taken, assumptions are made, and tensions solidified, the results can be disastrous. I was reminded of the importance of ready communication on a recent trip to Waco Texas and a visit to the location of the FBI’s siege of the Branch Davidian compound.
If you study the history of the Branch Davidian Siege, individuals on both sides of the conflict desperately tried to facilitate communication because they recognized the tragic path that both parties were on. Their words fell on deaf ears.
Because conclusions had been drawn, plans of action had been made and the tensions were so high that no amount of talking could deescalate the situation. It had past that critical moment where the tragedy was destined to play out and no individual, no matter how skilled, had the power to stop it.
The Result: 82 Souls perished. 76 Branch Davidians were killed, of whom, 34 were women and 23 were Children along with several Federal agents. The massacre was a true blight on American history and case study on Liberty and Federal overreach. Furthermore, it’s a lesson in the importance of communication that cannot be ignored.
For the leader, reflection on this event is very important. Fostering an environment of open and transparent communication is paramount to organizational success. It is inevitable, that within your organization, issues will arise that if swept under the rug will fester until the point they become irreconcilable, and your organization will pay the price.
Begin with your leadership team, make sure they know they can tell you anything and that you will listen. Furthermore, that whether you agree with them or not you will hear, consider, and respect their opinion. Then, as you model that quality, encourage and train them to be the communication facilitators for the remainder of your people.
The “stand offs” that you avert will keep you healthy, thriving, and moving forward to become the best organization that you can be.
Remember: Communicate, communicate, communicate…