Tension: The Need for Healthy Communication

As an Organizational Leader you cannot underestimate the power of ongoing, informative communication. Once positions are taken, assumptions are made, and tensions solidified, the results can be disastrous. I was reminded of the importance of ready communication on a recent trip to Waco Texas and a visit to the location of the FBI’s siege of the Branch Davidian compound.

If you study the history of the Branch Davidian Siege, individuals on both sides of the conflict desperately tried to facilitate communication because they recognized the tragic path that both parties were on. Their words fell on deaf ears.

Why?

Because conclusions had been drawn, plans of action had been made and the tensions were so high that no amount of talking could deescalate the situation. It had past that critical moment where the tragedy was destined to play out and no individual, no matter how skilled, had the power to stop it.

The Result: 82 Souls perished. 76 Branch Davidians were killed, of whom, 34 were women and 23 were Children along with several Federal agents. The massacre was a true blight on American history and case study on Liberty and Federal overreach. Furthermore, it’s a lesson in the importance of communication that cannot be ignored.

For the leader, reflection on this event is very important. Fostering an environment of open and transparent communication is paramount to organizational success. It is inevitable, that within your organization, issues will arise that if swept under the rug will fester until the point they become irreconcilable, and your organization will pay the price.

Begin with your leadership team, make sure they know they can tell you anything and that you will listen. Furthermore, that whether you agree with them or not you will hear, consider, and respect their opinion. Then, as you model that quality, encourage and train them to be the communication facilitators for the remainder of your people.

The “stand offs” that you avert will keep you healthy, thriving, and moving forward to become the best organization that you can be.

Remember: Communicate, communicate, communicate…

Here is a Leadership Minute video that I filmed at the Branch Davidian compound in Waco Texas.

Four Horrible Leadership Decisions

Sometimes leaders are their own worst enemy. These four common decisions undermine any leader and should be avoided at all costs.

Horrible Decision Number One
Making decisions quicker than they need to be made just to clear the slate. Think for a day or two on the important decisions. Making a decision without a creative pause can be detrimental. There are things you cannot possibly see within the tyranny of the urgent.

Horrible Decision Number Two
Avoiding the big long term decisions. Long term decisions need to be made, the smaller decisions will align themselves with the big picture. Without the big picture, the small decisions can take you off the path. Treat small “off path” decisions as new potentials to be explored later, but stay focused on the big path. On the big picture.

Horrible Decision Number Three
Seeding the conversation where creativity is needed. To utilize the creativity of the team, let the team dynamic take you into unexpected territory. If you seed the conversation with your ideas, you will limit the dialog and kill the creative spark that a group dynamic brings. This is a common mistake that I see leaders make all the time.

Horrible Decision Number Four
Criticizing a team member among their peers, individually or in a group. You are the leader, your job is to make the most of the talent in the room. If you undercut an employee you will stifle every other employee that might otherwise do something bold of different. There is no better way to assure the status quo than to stifle creative thought through criticism.

I filmed this earlier in the year while staying in Long Beach. Here’s the video.