Bits and Pieces

Some say that church is still the most segregated place in the nation. I disagree. The diversity found in our church plants is inspiring. While on a recent trip to Florida I ate at a restaurant that made me think about how diversity, intentionally engaged, is a beautiful thing.

The Columbia Restaurant is the oldest restaurant in Florida and is still owned and operated by the Hernadez-Gonzmart family which started this amazing place in 1905. While Ybor city is most famous for the Cigar industry that thrived there in the late 1800’s, it is also famous for the origination of the famous Cuban Sandwich. The staple of the Columbia.

You see, the workers that made the cigars and the owners and operators of the cigar factories came from all over the World, and like every good factory, the workers needed a place to eat and the famous cuban sandwich was born by the collision of all these cultures: The Spanish brought the fine ham, the Sicilian’s brought the salami, the Cubans brought the mojo marinated roast pork, and the Germans and Jews brought the Swiss cheese, pickles and mustard. They threw all those together on some fresh baked Tampa/Cuban bread and this amazing sandwich was born.

There is a great lesson to learn from this small bit of history. As church planters, if you can appeal to a multitude of cultures, expressions, and peoples in your geography, and put those together in an explosion of praise for the worship of Jesus, something incredible might come of it. Something that will withstand the test of time, and bring fame to His kingdom.

Here is the video I filmed on location at the Columbia Restaurant

The Ritz Carlton: A Deep Standard of Excellence

In the early 1900’s, the Ritz Carlton group had many hotels scattered throughout the United States; Boston, Philadelphia, Pittsburgh, Atlantic City and Boca Raton. However, by 1940 only the property in Boston remained.

The reasons for the Boston Property’s survival are the same reasons it became the standard for all other Ritz Carlton properties that followed. It revolutionized hospitality in America by creating luxury in a hotel setting: It placed customer satisfaction as the highest order. Systems were aligned and Amenities purchased that afforded guests the highest level of satisfaction in their hotel experience. Once that service was perfected, other properties followed. Each holding to the standards that the Boston property had modeled.

From one leader to another, let me ask you… Is there a deep standard of excellence in your organization? Are your Guiding Principles centered around the customer or the organization and her employees? Is your commitment to excellence genuine or is it a general rule?

You do not become the best you can be organizationally without high standards for excellence. Furthermore, those standards must be non-negotiable. The Ritz Carlton has an impeccable reputation and it is because it’s standard for excellence does not waver.

Consider this one profound question?

What is said of your organization after one first encounters it?

Answering that question accurately can bring transformation to your organization.

Leadership Minute filmed at the Ritz-Carlton Atlanta