Tension: The Need for Healthy Communication

As an Organizational Leader you cannot underestimate the power of ongoing, informative communication. Once positions are taken, assumptions are made, and tensions solidified, the results can be disastrous. I was reminded of the importance of ready communication on a recent trip to Waco Texas and a visit to the location of the FBI’s siege of the Branch Davidian compound.

If you study the history of the Branch Davidian Siege, individuals on both sides of the conflict desperately tried to facilitate communication because they recognized the tragic path that both parties were on. Their words fell on deaf ears.

Why?

Because conclusions had been drawn, plans of action had been made and the tensions were so high that no amount of talking could deescalate the situation. It had past that critical moment where the tragedy was destined to play out and no individual, no matter how skilled, had the power to stop it.

The Result: 82 Souls perished. 76 Branch Davidians were killed, of whom, 34 were women and 23 were Children along with several Federal agents. The massacre was a true blight on American history and case study on Liberty and Federal overreach. Furthermore, it’s a lesson in the importance of communication that cannot be ignored.

For the leader, reflection on this event is very important. Fostering an environment of open and transparent communication is paramount to organizational success. It is inevitable, that within your organization, issues will arise that if swept under the rug will fester until the point they become irreconcilable, and your organization will pay the price.

Begin with your leadership team, make sure they know they can tell you anything and that you will listen. Furthermore, that whether you agree with them or not you will hear, consider, and respect their opinion. Then, as you model that quality, encourage and train them to be the communication facilitators for the remainder of your people.

The “stand offs” that you avert will keep you healthy, thriving, and moving forward to become the best organization that you can be.

Remember: Communicate, communicate, communicate…

Here is a Leadership Minute video that I filmed at the Branch Davidian compound in Waco Texas.

Bad News

Now, here is a conflicting thought… Have you considered that—for the leader—Bad News is actually Good News.

Think about it. If you are leading well, your staff has the confidence that they can bring the bad news to you as regularly as they bring the good. If however, you’re a leader that is finding out things have gone wrong… and it is too late to fix them, the breakdown is not with your people, the deficiency is with you.

Trust is the single most valuable possession that a leader has. The ability for your people to communicate problems, or forecast potential problems, is created when they trust your integrity as a leader. If they feel they can bring things to you and tap your wisdom for their solutions you will win the hearts and trust of your people. Furthermore, you will avert disaster, and increase motivation within your organization. You will also solidify your legacy as a quality leader.

If on the other hand, your people fear bringing issues to you because your normal reaction is accusatory, questioning, condemning, frustrated or angry, you have created an environment that will destroy trust and ultimately harm your organization. 

Take a minute. What do your people proactively bring to you? Is the report always a good one? Do they eagerly report the negative things? Do you only “find out” about the bad after it has occurred? As you try to discover why that is… perhaps you simply need to look in the mirror.

Allow me encourage you to talk to your people. Build their trust. Let them know that you are open and that you will reward the discovery of problems and their ideas for solutions. Show them in your reaction that you will honor those words. It takes a hundred repeated mature responses to gain an individuals trust, but it only takes one immature response to destroy it.

Leader Video

Church Planter Video

Leaders Go First

In today’s unforgiving environment both seasoned leaders and those coming into new leadership roles need to hit the ground running, or at the very least, come up to speed quickly. This is simply a reality.

In previous eras of workplace ethics you could coast for a long time before your lack of leadership proficiency was noticed or harmed the organization. No so any longer. Today’s leader needs to be the forerunner of change. Allow me this personal example.

I am a SCUBA diver. I have been avidly diving since 1986 and I have a special love for the sport. I have yet to be on a dive boat where, once we are over the dive spot, I am not the first diver in the water and the last to come aboard. Why? Because I am passionate about diving. PASSIONATE! I love every moment of it. I suit up long before anyone, sitting on the deck amidst the stares of the others who are in the galley eating. I wait for my chance to take my giant stride off the deck and signal OK to the Divemaster with a tap to my head. On a recent dive at Anacapa island in California, I was in awe as I descended into a school of thousands of fish, I was right in the middle of them. Guess what? I was the only one on the boat that day that was so privileged. Why? I was the first in.

A Hard Reality…

As a “go first” leader, you must be competent. If you are not the first one in (and the last one out) on every new endeavor, you are losing your authority. I am not saying that you cannot delegate, but delegate the lesser things. The important ones are yours. Build the team, inspire them to act, and take the first step. Your passion for the new endeavor will be contagious and you will inspire those behind.

I marvel at the many “leaders” that I speak to on a daily basis, and when I look behind them (figuratively) there is no one there. In fact, I’ve been there myself. However, you know as well as I, you are not a leader if nobody’s following. Today’s leader must not only have the ability to lead followers, he must lead leaders.

If you want to lead leaders, here are some of the things you will need to consider important.

• Time management skills
• Delegation and ownership
• Personal presentation
• The ability to drive values and objectives
• Complex decision making and problem solving
• Effective communication and consensus building
• Performance management and evaluation
• Dealing effectively with difficult conversations
• Ability to make the tough call
• Learning to tap into an individual’s creativity in times of great challenge
• Team building
• Giving and receiving constructive feedback that promotes growth
• Developing others
• Taking ownership of results (accountability)
• Self awareness and self-management

That last one’s a killer…
Liked-It

Communication is Key

Communication is Key. Communication is Key. Communication is Key. Communication is Key. Communication is Key. Communication is Key.

Before you jump to any conclusions, let me say that I did not stutter, nor was my message repeated for emphasis. I was not playing the message on vinyl which resulted in a Milli Vanilli moment. And no, I do not have a problem with my memory. In fact, while it may appear that I am being repetitive, I fear that I may not have adequately conveyed my message. In reality I have only said it once! Perhaps less.

Once by Phone.
Once by Email.
Once by Letter.
Once by Txt Msg.
Once by Facebook.
Once by Twitter.

And yes, it was inadequate. I just realized that I forgot my “Once by Mouth.” Oh the difficulties with “better” communication.

While we are at it, what else can we add: MySpace (so over it), LinkedIn, Foursquare, Forum Post, Blog. VBlog, Skype, Oovoo, Podcast, Vodcasts, YouTube, Web Site, Google Voice, Yahoo Groups, and my personal favorite… Smoke Signal!

Granted, I left out 16,000 other methods but this piece needs to be under five hundred words.

What are we to do?

One thing we know for sure. As organizational leaders, we cannot force those we lead to come to our well, we must reach out and drink from theirs. I find it ironic that reaching out to them, and understanding their preferred communication method, starts with the one method we left out: Once by Mouth. We have adopted all the latest methods for communication and yet our communication is worst than it has ever been. Just because you adopt a method does not mean your communication will improve. Start with the conversation. Find out how those you lead are communicating and work those methods into your communication strategy. It’s all about information. It always is.

You want the One Grand Solution? Sorry, this piece will be a let down because there is no One Grand Solution. Besides, great leaders never adopt a solution, they design one that meets their current reality. Let me give you one simple word to help you begin designing yours; BEEP!

Think about the beep. The beep is what rules the day in modern society. The beep is what stops the train of thought, interrupts the meeting, starts people down another road, and wakes people from their dreams. (Oh that’s good! The beep wakes people from their dreams… WOW! I’m need to write another piece on the BEEP and how it’s killing creative strategic thought…) I regress…

You need to be the beep! The beep is never ignored!